Poems and Thoughts    by Frank Maurer

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We are having a Telephone Speech Crisis. I am almost 83 in August. I have raised millions of dollars by telephone for wildlife and open space. I also receive hundreds of calls asking for something Or informing me of an appointment or something informational. The new trend is to employ many less expensive--cost cutting operators, Most recruited from Central or South America, or more, from the Philippines, Who do not often speak clearly or succinctly. The many North American operators are mostly young female citizens, Who are, over time, speaking more and more rapidly. What I am observing over my many years, Is that the foreign operators are not well trained in English And that the citizen women uncoached operators speak so rapidly, One has a true difficulty in following and comprehending their message, Let alone catch their mangled name at the introduction. As for the doctor or company for which they are calling These pivot people are well trained in their professions and how to speak. So my basic question is why on earth are 'professional' telephoners Not trained properly in speech, speed of delivery, and clarity? Actors on stage must learn proper speech and delivery. Why are telephone informers not groomed To properly execute their message as well? Frank Maurer 30 April 2024 2000 Hours.